v3cuci Privacy Policy

1. Introduction

v3cuci ("we," "us," "our") operates the online casino and sportsbook platform accessible at v3cuci.co (the "Platform"). We are committed to protecting the personal data of our Players in accordance with applicable data protection legislation, including the Malaysian Personal Data Protection Act 2010 (PDPA) and the data protection requirements of the jurisdiction in which v3cuci is licensed.

This Privacy Policy explains what personal data v3cuci collects from Players and visitors to the Platform, the purposes for which that data is processed, the legal bases on which we rely, how long we retain it, and the rights available to you in respect of your personal data. It applies to all interactions you have with v3cuci — account registration, deposits, gameplay, customer support, marketing communications, and browsing the Platform without registering an account.

By registering an account with v3cuci or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any aspect of this Policy, you should not use the v3cuci Platform.

2. Personal Data We Collect

v3cuci collects personal data through several channels. The categories of data we collect are as follows:

2.1 Registration Data. When you create a v3cuci account, we collect your full name, date of birth, email address, username, password (stored in hashed form only), country of residence, and, where applicable, your mobile phone number. This information is mandatory for account creation.

2.2 Identity Verification (KYC) Data. To comply with our licensing obligations and anti-money-laundering requirements, we may collect copies of government-issued identity documents (such as your MyKad or passport), proof of address documents (such as a utility bill or bank statement), and proof of payment method ownership (such as a screenshot of your Touch 'n Go eWallet or bank account). These documents are processed solely for identity verification and regulatory compliance purposes.

2.3 Financial Data. v3cuci collects records of all financial transactions conducted through your account, including deposit amounts, withdrawal requests, transaction timestamps, and payment method details (such as bank account number or e-wallet identifier). We do not store full credit or debit card numbers.

2.4 Gameplay Data. We collect detailed records of all bets placed, games played, outcomes, session durations, and bonus activations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting.

2.5 Technical & Device Data. When you access the Platform, we automatically collect your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This data is used for fraud detection, security monitoring, and Platform optimisation.

2.6 Communications Data. We retain records of all communications between you and v3cuci customer support, including live chat transcripts and email exchanges. We may also collect information from promotional survey responses or feedback you submit voluntarily.

2.7 Marketing Preferences. Where you have consented to receive marketing communications, we retain a record of that consent, the date it was given, and your communication preferences.

3. How We Use Your Personal Data

v3cuci processes personal data for the following purposes:

• Account administration: Creating and maintaining your v3cuci account, processing your v3cuci login, and enabling access to all Platform features.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, Boost, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong), and USDT TRC20; processing withdrawal requests; maintaining accurate MYR wallet records.
• Identity verification and KYC compliance: Verifying Player age (minimum 21 years), identity, and payment method ownership in accordance with our licensing and anti-money-laundering obligations.
• Fraud prevention and security: Detecting and preventing unauthorised access, duplicate accounts, bonus abuse, money laundering, and other fraudulent or illegal activity on the Platform.
• Responsible gaming monitoring: Identifying patterns of gameplay that may indicate problem gambling; administering deposit limits, self-exclusion requests, and cooling-off periods.
• Customer support: Responding to queries, investigating disputes, and resolving technical issues raised via live chat or email.
• Regulatory compliance: Maintaining records required by our gaming licence, responding to regulatory enquiries, and satisfying mandatory reporting obligations.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform features, game selection, and user experience.
• Marketing: Sending promotional communications about v3cuci bonuses, new games, and offers — only where you have given your prior consent, and only to the communication channel you specified.

4. Legal Bases for Processing

v3cuci processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and v3cuci — including account registration, transaction processing, and dispute resolution.
• Legal obligation: Processing required to comply with applicable law — including KYC verification, anti-money-laundering record-keeping, and regulatory reporting.
• Legitimate interests: Processing necessary for v3cuci's legitimate business interests — including fraud prevention, security monitoring, and Platform optimisation — where these interests are not overridden by your privacy rights.
• Consent: Processing for which you have given specific, informed, and freely given consent — including direct marketing communications. You may withdraw consent at any time by contacting v3cuci support or using the unsubscribe mechanism in any marketing email.

5. Data Sharing & Disclosure

5.1 Service Providers. v3cuci shares personal data with carefully selected third-party service providers who process data on our behalf for specific, contracted purposes. These include payment processors (for deposit and withdrawal facilitation), identity verification providers (for KYC processing), game software providers (for gameplay delivery), and cloud infrastructure providers. All service providers are bound by data processing agreements that restrict their use of your data to the purposes specified.

5.2 Regulatory Authorities. v3cuci may disclose personal data to gaming regulatory authorities, law enforcement agencies, financial intelligence units, or other government bodies where required to do so by law, court order, or regulatory obligation. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of v3cuci's business, personal data held by v3cuci may be transferred to the acquiring entity as part of the transaction. Affected Players will be notified prior to any such transfer and given the opportunity to request deletion of their data subject to applicable law.

5.4 No Sale of Data. v3cuci does not sell, rent, or otherwise commercialise your personal data to third parties for their own marketing or commercial purposes. This prohibition applies unconditionally.

6. Cookies & Tracking Technologies

v3cuci uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that enable the Platform to recognise your browser, maintain your login session, remember your preferences, and gather analytical data.

The categories of cookies used by v3cuci are: strictly necessary cookies (required for Platform functionality, including session management and security — these cannot be disabled); analytical cookies (used to measure Platform usage in aggregated, anonymised form to help us improve the user experience); and preference cookies (used to remember your language and display preferences).

You may control the use of non-essential cookies through your browser settings. Disabling strictly necessary cookies will impair Platform functionality, including your ability to complete the v3cuci login process and maintain an authenticated session. v3cuci does not use third-party advertising cookies or behavioural retargeting technologies on the Platform.

7. Data Retention

v3cuci retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gameplay records: Retained for a minimum of three (3) years from the date of the gaming session.
• Customer support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing consent records: Retained until consent is withdrawn plus one (1) year thereafter.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with v3cuci's data destruction procedures.

8. Data Security

v3cuci implements technical and organisational security measures proportionate to the risk associated with the processing of your personal data. These measures include: SSL/TLS encryption for all data in transit between your browser and v3cuci's servers; encryption of sensitive data at rest; access controls limiting employee access to personal data on a need-to-know basis; regular security assessments of Platform infrastructure; and incident response procedures to address any data breach promptly.

Notwithstanding these measures, no online system is completely immune to security threats. You are responsible for maintaining the confidentiality of your v3cuci login credentials. If you suspect your account has been compromised, contact v3cuci support immediately.

9. Your Data Subject Rights

Subject to applicable law, you have the following rights in respect of personal data that v3cuci holds about you:

• Right of access: You may request a copy of the personal data v3cuci holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to v3cuci's legal obligations to retain certain data as described in Section 7.
• Right to restriction: You may request that v3cuci restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a copy of data you have provided to v3cuci in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data where v3cuci relies on legitimate interests as the legal basis, subject to v3cuci's ability to demonstrate compelling legitimate grounds.

To exercise any of these rights, contact v3cuci customer support via live chat or email. We will respond within 30 days. We may need to verify your identity before processing a data subject request.

10. Children's Privacy

The v3cuci Platform is strictly restricted to persons aged 21 years and over. v3cuci does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected personal data from a person under this age threshold, we will delete that data immediately and permanently close the associated account. If you believe that a minor may have registered an account with v3cuci, please notify us immediately via customer support.

11. International Data Transfers

v3cuci's operations involve the processing of personal data in multiple jurisdictions, including the jurisdiction in which v3cuci is licensed and the locations of our contracted service providers. Where personal data is transferred outside Malaysia, v3cuci ensures that appropriate safeguards are in place — such as contractual clauses incorporating standard data protection obligations — to protect your data in accordance with the standards required by Malaysian PDPA and our licensing obligations.

12. Third-Party Links

The v3cuci Platform does not contain links to external third-party websites. All navigation within the Platform remains within the v3cuci domain. Accordingly, this Privacy Policy does not apply to any third-party websites or services that you may access independently outside of the v3cuci Platform. v3cuci accepts no responsibility for the privacy practices of any third party.

13. Changes to This Privacy Policy

v3cuci reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing activities, or our business operations. The date of last amendment is displayed at the top of this page. Where changes are material, v3cuci will notify registered Players via email or Platform notification prior to the changes taking effect. Continued use of the Platform following notification constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests in connection with this Privacy Policy or v3cuci's processing of your personal data, please contact our support team via the live chat feature on the Platform or by email. Contact details are available in the footer of the v3cuci website. Please include your registered username and a description of your query to facilitate a prompt response. All data protection queries are handled with strict confidentiality.